Privacy at Astraea House.

Who controls your information

Astraea House Ltd, trading as Astraea House, is the data controller. Correspondence may be sent to Astraea House, 51 Nun Street, St Davids, Pembrokeshire SA62 6NU or to booking@astraea.house.

Information we collect

We collect information you provide when requesting dates, making or managing a booking, entering a competition, contacting us, joining an optional mailing list or using the private administration systems. This can include contact details, stay dates, guest information, payment references, competition submissions, referral information, consent records and correspondence.

How we use it

We use personal information to respond to enquiries, administer bookings and payments, provide guest communications, operate competitions, prevent fraud and duplicate entries, maintain security, meet legal and accounting obligations, and send optional marketing where valid consent or another lawful basis applies.

Payments

Card payments are processed by the selected payment provider. Astraea House does not store full card numbers or card security codes. We retain payment references and status information needed to administer a booking, competition entry, refund or accounting record.

Sharing and processors

Information may be shared with service providers that support hosting, email, payments, accounting, administration and prize fulfilment. They may only use the information for the agreed service and appropriate safeguards are required.

Retention

Booking, payment and accounting records are retained for the periods required for administration, tax and legal purposes. Unsuccessful competition entries are retained for 12 months after winner selection unless a longer period is needed for a dispute, audit or legal obligation. Optional marketing records are retained until consent is withdrawn or the record is no longer needed.

Your rights

Depending on the circumstances, you may ask for access, correction, deletion, restriction, objection or transfer of your personal information, and may withdraw marketing consent at any time. Contact booking@astraea.house. You may also raise a concern with the UK Information Commissioner’s Office.

Cookies

The public website is designed to work with essential technologies. Optional analytics, marketing and embedded content are controlled through the Astraea cookie settings.

Last updated: 20 July 2026.